Effective Date: 04/22/2025
Financial Relief Center (referred to herein as “Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it through our compliance with this privacy policy (“Policy”). The Policy describes how we collect and use the personal information we collect about through your (collectively, “you,” and “your”) use of our websites and applications (including their respective portals) because you are a customer or prospective customer of our product or services or otherwise or through a business relationship you have with us.
IF YOU DO NOT AGREE TO THIS POLICY, DO NOT USE OUR WEBSITES, APPLICATIONS, PRODUCTS, PLATFORMS, OR SERVICES.
HOW WE COLLECT PERSONAL INFORMATION
This Policy applies to personal information that we may collect through your use of our websites, products, applications, platforms, or services, viewing of our emails, or otherwise engaging with us through a computer, application, or mobile device (collectively, “Sites”). Personal information means information we collect through your use of our Sites.
Information You Give Us
We collect personal information about you that you give us or as you interact with our Sites, including, but not limited to:
→ Identifiers and contact data such as your name, address, email address, date of birth or phone number;
→ Commercial information and financial data such as personal descriptions and financial or other business information;
→ transaction data, preferences, and information acquired from service providers; and
→ personal data when you register for an account, create a profile, fill out online forms, request information, interact on social media, provide feedback, participate in surveys or events, and use their websites’ features.
If your organization is a customer or supplier of ours, you may provide us with identifiers and contact data like your name, address, e-mail address, phone number; or professional or employment information like your job title or other information about you.
Information We Collect About You Automatically
With each of your visits to the Sites, we may automatically collect certain information related to you and your activities, such as your Internet protocol (IP) address, internet browser, operating system type, the date and time of your visit, technical data, and the website that referred you to us.
Our Sites use cookies and other tracking technologies, such as web beacons (pixel tags), to help us compile statistics about your use of our Sites, facilitate social media interaction with us, and improve our marketing efforts and performance of our Sites. A "cookie" is a small text file that is sent to your browser and stored on your computer’s hard drive, mobile phone, or other. We use both first and third-party cookies and tracking technologies. We may use cookies and tracking technologies to monitor how our Sites are used, customize the content, serve advertisements, evaluate the effectiveness of our advertising campaigns, identify problems and improve our Sites, analyze traffic and other analytics purposes, monitor the security of our Sites, and gauge the effectiveness of our communications. Most web browsers allow you to adjust your preferences to reject cookies or to receive notifications before they are placed. If your browser is set to reject cookies, you may continue to use our Sites, but some aspects may not function as intended. You can learn more about cookies and how to manage your browser settings at www.allaboutcookies.org. You can find more information about opting out of receiving targeted advertising at www.networkadvertising.org/choices or www.youronlinechoices.com. We do not collect personal information via cookies.
We do not market any products or services to children under eighteen (18) or knowingly collect, maintain, or use any personal information from children under 18. If we become aware that a child under 18 has submitted personal information to us through the Sites, we will delete such information.
HOW WE USE PERSONAL INFORMATION
We may use the collected personal information in different ways depending on the relationship you have with us, such as:
→ Fulfilling our contractual obligations with you or pre-contract activities made at your request, including not limited to:
• Delivering and maintaining our products or services;
• Delivering customer service and support;
• Administering account setup and access rights to our products or services;
• Managing invoices, accounts, and records, and the collection of payments and debt;
• Sending marketing communications that may be of interest to you; or
• Any other purpose to which you consent.
→ As necessary to comply with a legal obligation, including, but not limited to:
• Documenting and responding to complaints;
• Responding to law enforcement, judicial, regulators, or court-ordered information requests;
• Financial reporting to public authorities;
• For purposes of fraud protection or credit risk reduction; or
• In connection with a merger, sale, change of control, or acquisition of all or a portion of our business.
→ Where we have obtained your consent. For example, processing applications or requests for information you submit to us.
→ Non-targeted marketing and management, including, but not limited to:
• Administering customer and customer support satisfaction surveys;
• Informing you of our products, services, or events for which you have enquired or indicated interest, or that are similar or relate to products and services you have purchased from us; or
• Performing lead scoring for marketing purposes, which uses automated profiling to analyze your potential interest in our products, services, or events based on your use of our Sites and related queries made of us.
→ Where we have a legitimate interest, including, but not limited to:
• Responding to inquiries and providing you with information and materials you requested on the Sites;
• Maintaining the security and effective operation of our facilities and information technology networks and systems, including investigating or detecting unauthorized access or use; or
• Administering our business operations and the Sites, monitoring, reviewing, and assessing your use of our products and services to develop and improve them.
WHEN WE MAY DISCLOSE PERSONAL INFORMATION
We do not sell any of your personal identifiers and contact data that you provide or that we collect automatically.
We do not share your opt-in data with third-party organizations, affiliates, or partners for their own marketing or promotional purposes. The only exceptions to this policy are as outlined below:
→ Service Providers: We may share your data with trusted third-party service providers who assist us in operating our business, such as sending communications. These providers are contractually obligated to keep your data confidential and are prohibited from using it for any other purpose.
→ Legal Compliance: We may disclose your information if required to do so by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of you, our users, or others.
→ Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your data may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.
We strive to work with third parties that share our commitment to privacy and agree to maintain the confidentiality of collected personal information. We will obtain your consent to collect, use, or disclose personal information except where we are authorized or required by law to do so without consent.
HOW LONG WE RETAIN PERSONAL INFORMATION
We retain collected personal information per applicable laws or regulatory requirements and for as long as necessary to fulfill the purposes for which it was collected and to fulfill the business or commercial purposes explained in this Policy.
HOW WE PROTECT PERSONAL INFORMATION
We use reasonable physical, technical, and administrative security measures to protect the collected personal information from loss, misuse, unauthorized access, or improper disclosure. You, however, acknowledge and agree that no security technology is completely secure and that when communicating with us, email is not a secure form of communication when transmitting personal information. Although we do our best to protect the personal information you provide, we cannot guarantee the security of such transmitted to our Sites. We are not responsible for circumventing any privacy settings or security measures contained on the Sites.
The safety and security of the personal information you provide us depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Sites, you are responsible for keeping this password confidential. Do not share the password with anyone. We are not responsible for circumventing any privacy settings or security measures on the Sites.
We require persons or third parties receiving personal information from us to ensure that your personal information is protected by administrative, technical, and physical safeguards and organizational measures.
ACCESS TO AND CONTROL OVER YOUR PERSONAL INFORMATION
If your personal information changes or you no longer wish to use our products or services, you may correct, update, delete, or deactivate it by emailing us, including opting out of any future marketing communications by emailing ________________. We may not, however, accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
LINKS TO OTHER WEBSITES
The Sites may contain hyperlinks to other websites, including social media websites not operated by us, and such hyperlinks are provided for your reference and convenience only. We do not endorse or imply any endorsement of the activities of such third-party websites or any association with their operations. We do not control these websites and are not responsible for their personal information practices.
We urge you to review any privacy statement posted on any website you visit after leaving our Sites and before using such websites or providing any personal information about you or others, as those privacy policies or statements may differ from ours. Our Privacy Policy applies solely to the Sites where this Policy appears.
CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this Policy at any time without prior notice. Any such changes will be effective immediately upon posting here. Your continued use of the Sites after these updates are posted represents your consent to the terms of the new Privacy Policy. Please regularly check this Privacy Policy page for any such updates.